The Hospitality Management program is divided into four areas of study directly related to the Hospitality Industry: Customer Service, Business Management, Tourism/Travel and Computer Training. The scope of the shop program is geared to the operation of a public restaurant, conference center and outside event planning. Within this premise course work encompasses operational strategies, in the areas of marketing/advertising, budgeting, finances, purchasing, pricing, employee relations, customer relations and management. There is exterior focus on the Travel and Tourism aspect of studies through the use of videos, projects and class trips. Computer training is ongoing within the related and shop areas. CPR training and certification are a fundamental requirement during the students' senior year.
Throughout the four-year program all students participate in various activities. Hospitality Management performs diverse forms of community service, ranging in scope from working with the Dennis Leary Foundation (established by Dennis Leary to help area fire departments acquire equipment), to working with the Worcester Chapter of the D.A.R. serving their annual function. Students in the sophomore and freshman class participate in catering and servicing the city holiday party at City Hall each year. Students in the junior and senior class assist the city in servicing such events as the Worcester Road Race, Career Day and the Worcester All- America City Weekend and also provide their particular class with expertise in planning dances and proms.
Hotel-Lodge 10Course Numbers: 11160 (4.00)(C)
Hotel/Lodge Grade 10: In this course, students will deepen their technical knowledge and vocabulary of the Hospitality/Tourism management program. Students will gain an understanding of banquet menu planning; banquet service; advertising and marketing; trip planning; food costing; and employee relations. Students will continue hands-on experience as supervisors in the Skyline Bistro and the Skyline Conference Center, as well as participate in off-site events. Students will also complete a Travel Project in order to showcase their understanding of all aspects of trip planning.
Hotel-Lodge 11Course Numbers: 11161 (4.00)(C)
Hotel/Lodge Grade 11: In this course, students will continue to deepen their technical knowledge and vocabulary of the Hospitality/Tourism management program. Students will gain experience in operating and managing a conference center; developing a business plan; hospitality and human resources; lending institutions and hospitality communication; and event planning. Students will continue hands-on experiences as supervisors in the Skyline Bistro and Skyline Conference Center, as well as at off-site events. Students will prepare a Junior Travel Project as well as a Personal Theme Restaurant Project, both of which will demonstrate their knowledge of the travel and restaurant industries. Students will continue to work on their professional portfolios.
Hotel-Lodge 12Course Numbers: 11162 (4.00)(C)
Hotel/Lodge Grade 12: In this course, student will continue to expand their technical knowledge and vocabulary of the Hospitality/Tourism, with a special emphasis on management. Students will explore the principles of effective management in the context of the hospitality industry. Students will acquire knowledge of lounge management; international travel and geography; hotel and casino design; and NFTE entrepreneurship. Students will also participate in the ServSafe program; an 10-hour OSHA training program; and CPR/AED training. Students meeting the necessary requirements will participate in a co-operative education program in which they will practice their skills in off-site paid job opportunities. Students will complete their professional portfolios in preparation for college applications or post graduation job opportunities.
Hotel-Lodge 9Course Numbers: 11159 (1.50)(C)
Hotel/Lodge Grade 9: In this course, students will explore the AES computer program; menu planning; computer and customer service planning; business math; and restaurant and banquet etiquette.
HL Related Theory 10Course Numbers: 11063 (1.00)(C)
Related Theory Hotel/Lodge Grade 10: In this course, students will learn the basics of the lodging industry, utilizing the American Hotel and Lodging Educational Foundation Program. Students will explore Hospitality Orientation, focusing on Hospitality and Careers; Guest Services; Professionalism; and Safety and Security. Students will also complete reading, writing, and mathematics assignments as they pertain to the industry.
HL Related Theory 11Course Numbers: 11064 (1.00)(C)
Related Theory Hotel/Lodge Grade 11: In this course, students will explore more deeply an Overview of Lodging: Organization and Structure; Career and Guest Services; and Housekeeping. Students will also prepare their resume as part of their career plan, and complete reading, writing, and mathematics assignments as they pertain to the industry.
HL Related Theory 12Course Numbers: 11065 (1.00)(C)
Related Theory Hotel/Lodge Grade 12: In this course, students will study Leadership and Management; Marketing and Sales; and Food and Beverage Service. Students will complete, reading, writing, and mathematics assignments as they pertain to the industry. Students successfully completing this three year program will obtain a Certificate of Proficiency upon graduation.
HL Related Theory 9Course Numbers: 11062 (0.25)(C)
Related Theory Hotel/Lodge Grade 9: In this course, students will engage in an introduction to the hospitality industry; hospitality careers; the menu; restaurant services; casual/theme restaurants; and banquet and catering.
Cooperative Education and Internship Opportunities
All eligible students have the opportunity to participate in Cooperative Education and Internship experiences at a variety of approved learning sites across the city in their junior and/or senior year. While the requirements and specific opportunities vary from school to school, and program to program, the structured combination of classroom based education and practical work experience provides students with the skills necessary to comfortably navigate the world of work. Some of the internship and cooperative education opportunities students have experienced include the following partnership/s:
- The Beechwood Hotel
- Neet Events Inc.
- Piccadilly Pubs
- Marriot Hotel
- The Centrum
- Atlantic Travel
- Medical City
- Rosenlund Travel Services
- Hotel/Motel Manger
- Event Planner
- Travel Consultant
- Restaurant Manager
- Resort Coordinator
- Bed and Breakfast
- Cruise Ships
- Theme Parks
- Conference Centers